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Thank you for using Howz. The purpose of this document is to explain the terms and conditions for our Howz service.
It is important to read the following terms and conditions to understand our service fully and know what to expect from us.
Howz will not monitor alerts for your system, it is expected that someone within the care network of the individual will review any alerts from Howz and act on these accordingly. Alerts will be available via push notifications to a mobile device and so the app must be downloaded to receive these alerts. The alerts will also be posted on the timeline visible within the app and on the website (my.howz.com).
Howz will provide details of the system status including individual sensor operation and the flow of information via our service. System alerts will be available via push notifications to a mobile device and so the app must be downloaded to receive these alerts. The alerts will also be posted on the timeline visible within the app and on the website (my.howz.com). In the event of a system problem with Howz, all registered individuals will receive emails regarding the issue and will be updated when it is resolved.
Howz is an internet based system and will therefore be reliant on a continuous internet signal for your property. Where internet is lost, the service will no longer collect information, when it is restored the service will resume.
Howz is not an alarm system and does not replace contact or visits to support the wellbeing of an individual. Where alarms are required to maintain the safety of an individual alternative solutions may be more suitable. Howz cannot guarantee a 24/7 service for their product although the system is monitored continuously and any outages will be dealt with as quickly as possible.
The sensors are manufactured by Energenie and come with a one year warranty. In the unlikely event that sensors develop a fault they will be replaced free of charge during this time.
The Howz support team are available within office hours to help with installation, access to information, and how to make best use of the information you are receiving. We are available on 0161 226 5353 or via email email@example.com.
If you would like more advice on using Howz effectively or would like to discuss any changes in more detail a senior customer advisor will return your call or email query within 2 working days.
The contact details for you and your connected family members or carers will be retained by Howz (Intelesant Ltd) to support the service provision.
Howz will use your information to:
Items 1 – 4 will use information with your personal details removed.
Items 5 and 6 require your personal information to be used.
We will not sell or otherwise provide any information that identifies you personally to any third party without your permission or without giving you notice about it in this policy.
All information about you or your activity is stored on a very secure database with encryption of any personal details that identify you. This information will be used to create your timeline and alerts. The information collected by the Howz system will be shared with family members or carers that you have nominated, you can amend these at any time by either contacting us directly or via our new web portal my.howz.com.
All personal confidential information will be encrypted and stored on a secure server. All staff dealing with you and your information are compliant with Information Governance and confidentiality training. The information collected will be retained for 10 years after which it will be fully destroyed.